SCIP's Member Service Charter - Our Commitment to You

The SCIP Member Service Charter

SCIP is a member-driven service association. Its ultimate purpose is to promote the interests of its members.

Supported by its volunteer members, SCIP's Board of Directors and Staff manage the organization and its business affairs. It is their mission to perform their tasks in an effective, efficient, economical, purposeful and consistent manner.

To achieve these goals the Board, SCIP Staff and volunteers are committed to:

• Maintaining the highest professional and ethical standards.

• Acting with due economy and transparency in all SCIP financially related transactions and activities.

• Being punctual, efficient, and timely while notifying, responding, and generally communicating with SCIP members and in executing any task on behalf of the SCIP membership.

• Assuring the accuracy of member data and the privacy and confidentiality of its use.

• Respecting the time and circumstances of SCIP volunteers at all levels.

• Encouraging members to provide feedback on the quality of services that have been provided by SCIP.

• Reviewing this Charter annually to ensure the continuing relevancy of its clauses and standards and to prominently display it on the SCIP website and the appropriate publications and documentation.

If you would like to provide feedback on any area of SCIP, please use the help link located in the top right corner of any page on scip.org and complete the feedback form located there. You can also find the form at this link .