Join us for this lunchtime webinar. We will start the meeting with a quick overview of Chapter business and jump right in to our program.
This is a wonderful complimentary opportunity for professionals of all skill levels to begin their SCIP Certification.
Attendees of this webinar will receive a Course Completion Certificate that will count as an elective and can be applied to either of the SCIP Online Certification programs:SCIP Fundamental Certificationor theSCIP Advanced Certification.
About the Program:
Today it is more important than ever to build better relationships with yourcustomers because in this day and age of social media,
your customers nowhave the capability to talk with to 130+ people at a time.
They essentially have a megaphone, which allows for the spreading of both positive and negative messages easy and fast. Organizations thrivein learning more about their customer relationships than ever before.They want to be able able to provide services to please their customers in all aspects of their business.
Customers, however, do not thrive in either situation. Customers cope. They tolerate all the nuances that organizations pass off as relationships with them. Customer satisfaction rates are at an all-time low, while complaints, boycotts, and other expressions of customer discontent rise.
Ironically, the very things that organizations are doing to build relationships with their customers are often the things that are destroying the relationships. Customer relationships are powerful in theory but troubled in practice. This webinar will provide you with the necessary steps to implement a best-in-class customer relationship model that will drive better customer experiences throughout your organization.