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Webinar: The Customer Journey: Grasping the Key Strategic & Operational Importance...
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Webinar: The Customer Journey: Grasping the Key Strategic & Operational Importance...

10/10/2017
When: Tuesday October 10, 2017
11am EDT
Where: United States
Contact: Michelle Winter, Director, Global Chapter Management & Education Programs
703.739.0696 x 115


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KEYNOTE- The Customer Journey: Grasping the Key Strategic and Operational Importance to Overall Strategy and Profitability
Presenter: Stefan Osthaus, Managing Director, experience5


Customer centricity sounds great - but how can you prioritise customer experience (CX) related programs amongst the many business needs you are facing? How much of a competitive differentiator are they really? If “being nice to customers” isn’t enough of a specific objective for you, then what should you expect from a convincing CX program that you’d be ready to support? Stefan Osthaus will address these questions and more during this webinar presentation, which is in anticipation of the SCIP 22nd Annual European Summit to be held in Cascais, Portugal from the 13-15 of November, where Stefan will be a keynote speaker on this topic in its’ entirety

 

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Participants will receive €125 off summit registration for attending the SCIP Pre-Event Webinar. 

Featured Members
Paul Santilli, Hewlett Packard Enterprise2017 SCIP Distinguished Member Award Recipient - Practitioner
Peter Grimm, Cipher Systems LLC2017 SCIP Distinguished Member Award Recipient - Solutions Provider

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