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|Customer Experience Intelligence Topic Hub|
This page pulls together relevant content on Customer Intelligence from webinar replays, articles and research papers, case studies, and more. We also have included select content from our sponsors and partners that are relevant to this topic. Make sure to also check out our Topic Hubs for Event Intelligence, Win/Loss, and Social/Web Intelligence.
This deck unwraps the secrets on how to use intelligence effectively in an omnichannel environment, creating experiences that will make customers go “wild” with brand love!.
Do you know that over 90% of churned customers move to a competitor? Your customers may be with you now, but competitors are always knocking at their doors.
The intelligence opportunities inherent in the customer journey are significant. This article provides an overview of how to map the customer journey and then to glean actionable insights.
Product and service feedback, when synthesized with secondary data sources,can provide an even more complete picture of their customers, competitors and market position.
The CI practitioner of the 21st Century will have to adapt and recognize that the traditional ways of gathering and developing CI Action Plans is different from how things were done 20 years ago.
This case study shows how a bank used one of its first design thinking and agile projects to increase relevance and value to Millennials.