How to Use Competitive Intelligence to Retain More Customers

SCIP WEBINAR REPLAY

Did you know that on average 1 out of every 4 customers who have left your organization had no intention of doing so? Do you know that over 90% of churned customers move to a competitor? Your customers may be with you now, but competitors are always knocking at their doors. So how can you best prepare your organization to prevent future churn? In this webinar, led by Crayon's Ellie Mirman will dive into how CI professionals can use their work to help their businesses reduce churn and retain more happy customers.

What You Will Learn

• Insight into how and why to conduct a churn analysis with a competitive intelligence lens
• Ways to spot where your organization is vulnerable to competitor outreach and which competitors are taking your customers
• Best practices for turning competitive intelligence into a customer retention strategy

Please click below for the replay