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SCIP is expanding its lineup of webinars to deliver to its membership more quality opportunities for learning, practice and networking. Mark your calendar for the upcoming SCIP University webinars and make sure you don't miss the opportunity to upgrade your skills and knowledge. Webinars are complementary to members. Check back often as new events are posted in the coming months!  


Are you a SCIP Member?
Go to our webinar archive to watch videos of past webinars, download presentation slides and resources. Log in to access this exclusive member benefit. Selective prior webinars are available for purchase in our online store for non-members. 


Wednesday, October 17, 2018

12:00pm Eastern

Click Here to Register



Setting Up the CI Function ( Part II)

 Presenter: Erik Glitman, CEO, Fletcher/CSI


In this second part of setting up a CI function, the webinar will go over strategies to increase the sophistication of the unit expand the scope of services. This will focus on issues of phasing growth, enlisting other parts of the company in the CI effort, and creating sustainable demand for the CI services and CI tools. Other items covered will be budgeting, use of third parties, and the role of new technology such as artificial intelligence to facilitate the CI Unit operations


Wednesday, October 24, 2018

12:00pm Eastern

Click Here to Register

   Keep Your Customers: Reducing Churn with Competitive Intelligence and Analysis

Presenters: Brendon Albrizio is the VP of Customer Success, Crayon & Zach Golden, Anova Consulting


Do you know that on average 1 out of every 4 customers that have left your organization had no intention of doing so? Do you know that over 90% of churned customers move to a competitor? Your customers may be with you now, but competitors are always knocking at their doors. So how can you best prepare your organization to prevent future churn? Register for this webinar to learn from Anova Consulting Group and Crayon about churn analysis, market intelligence, and effectively integrating the research back into your organization to keep competitors from taking your clients away.



 This free e-learning program is brought to you in partnership with:



Leadership Series Modules

Available on demand 

Click here to register



Leadership Series - Module 1 - Creative Problem Solving

In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small. Learn the entire creative problem solving process, as well as key problem solving tools that can be used every day. Skills such as brainstorming, information gathering, analyzing data, and identifying resources will be covered throughout the workshop.
Available on demand 

Click here to register


Leadership Series-Module 2 - Leadership and Influence

Once you learn the techniques of true Leadership and Influence, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding. The workshop includes a number of elements including but not limited to; Understanding, Transformational Leadership, Explain leading by Delegating, Defining "leadership".

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